From the menu in the field on the left, go to “Analysis” to enter the “Dashboard,” where you can view the data analyses of users and messages. You can also view the rankings of popular modules in the past month. The following will explain the definition of each data title.
【BotBonnie’s Note】Go to the upper right corner of the screen to adjust the “User Type” and “Time Interval” you want to view. After adjustment, you can see the value of each indicator. In the upper left corner, you can also view “User Statistics” or “Message Statistics.”
Data from the six indicators in the “Dashboard”
１.Total Users: Shows the number of unique users who have interacted with the bot. The BotBonnie system will automatically exclude users who have been blocked and users who have blocked the fan page.
２.New Users: The number of new users who have never interacted with the bot before the set time interval.
３.Active Users in the Period: The number of unique users who have interacted with the chatbot within the set time interval (including new users and users who have previously interacted).
【BotBonnie’s Note】When you encounter a situation where the “Number Of Active Users During the Period” is greater than the “Total Users,” that means that the user did not block your bot during the time period you selected, but the user has blocked the bot outside of the specified period or has been blocked, so it will not be recorded in the “Total Users.”
4. Broadcast Users: The number of unique users reached using the “Broadcasts” function.
５.Block Users: The number of unique users who have blocked the bot (this function is only available in LINE).
６.Total Messages: The total number of replies received (sent by the user) and sent (sent by the chatbot) by the chatbot within the set time interval.
Message calculation example:
In the case of the message in the following figure, a bubble represents one message; there are 4 messages in total.
They include: The bot “replies One Module”; the bot “Broadcasts Three Modules.”
【BotBonnie’s Note】The percentage next to each data set represents the growth or decline trends as compared with the previous time interval.
The block in the lower left corner of the “Dashboard” represents the “User Growth in 7 Days” line chart.
The block in the lower right corner of the “Dashboard” represents the data of “Popular Modules in the Past Month.” The “total number of times sent” represents the total number of times that the module message was sent from the bot to the user.
【BotBonnie’s Note】［Total number of times sent] ÷ [number of replies contained in this module] = The number of times the entire module has been sent, which is closer to the number of users who have received messages from this module.