Quick Reply

1. Quick Reply

You can picture Quick Replies as bubbles with supplementary information for a certain number of items that appear in all message formats. They disappear when the user clicks on the bubble.

We can add a Quick Reply after we add a module and prepare the messages in the module. Click “+Quick Reply” to add a new Quick Reply and edit the Quick Reply button name. Select the destination dialogue module and click “Complete” at the bottom right corner.

Add quick reply
Add quick reply

【BotBonnie’s note】You can add up to 13 Quick Replies. In addition, Quick Reply also allows the user to send a location.

 2. Change Quick Reply sequence

If you want to delete the Quick Reply button, click Quick Reply and click “Delete” at the bottom left corner of the edit column. If you wish to change the sequence of the Quick Reply buttons, simply use the mouse to drag the Quick Reply to adjust the sequence.

Delete Quick Reply and change sequence

3. Difference between the “regular button” and “quick reply”

In the previous article, we have learned about a function “buttons.” What is the difference between quick replies and the buttons we just learned about? First, let’s take a look at how they are displayed in the chatbot messages.

In addition to differences in the display, the biggest differences between the two are the number of messages and the life cycle. You can set up to 3 buttons and 13 quick replies. Quick replies will disappear after the user clicks on them. Therefore, it is generally used in interaction procedures where you don’t want the user to go back and click on other options, whereas regular buttons are always in the messages and can be accessed by the user to start new conversations at any time.

Comparison between regular buttons and quick reply buttons
Comparison between regular buttons and quick reply buttons

Console settings for buttons and quick reply

Note that the “Button” can only be used with text and carousel cards when you change settings in the console. The quick reply can be used with any message format. In addition, regular buttons can connect to more actions than the quick reply buttons such as sharing to FB/LINE, open URL, and phone call.

Differences in settings and connections
Differences in settings and connections

Congratulations! You have successfully added a button.

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Previous Step: Add button

Next Step: Go-to Module


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