Menu management

Messenger/LINE menu, easy management is hot right now

Bonnie provides the “Menu Management” design function for dual-channel Messenger/LINE. On one backend, you can easily create two channel menus, “Messenger Persistent Menu” and “LINE Rich Menu,” and you can even switch freely between them.

A corresponding trigger menu for interactive channels and user interaction content settings not only provides user level menu groups content according to target customer groups, each with their unique needs, but also appropriate key information according to each interactive channel. Would you like to try your hand at designing one after reading? Scroll down to learn!

LINE 圖文選單、Messneger 常設選單示意圖
LINE Rich Menu and Messenger Persistent Menu diagram

Use the Menu Group function to sort your menus easily!

Bonnie provides a “Menu Group” design that allows you to use different event schedules to classify menus; use the “group” structure to facilitate organization. One menu group can create an unlimited number of menus. At the same time, it provides a customized menu schedule for the period, making the menu better suited for the needs of the event schedule!

The menu group structure is divided into two menu types: 1. Default menu group. 2. User level menu groups.

Default menu group: There is no “Action,” and the user does not need any interactive menus.
User-level menu groups: After editing the “Actions” in the bot Flows, the specified menu is generated after the user triggers the Action condition.

預設選單組、個人化選單、限定期間運行選單、常態性運行選單示意圖

Messenger menu

1. Go to “Menu Management”

Click “Automation” to the left of the bot backend to enter the “Menu Management” page. At the top, there are two layouts: the Messenger menu and LINE menu. Then click “Add Menu” to enter the Editor page.

Click “Automation” on the left to enter the “Menu Management” page. At the top, there are the Messenger menu and LINE menu

2. Edit “Default Menu”

After clicking “Add Menu” to enter the editor page, first name the “Menu Name” to allow for finding and editing, and then set the menu type. Bonnie provides two menu types: 1. Limited Operation Period Menu. 2. Recurring Menu.

【BotBonnie’s Note】
Limited Operation Period Menu: The menu that only appears during the specified period; Recurring Menu: Menus that appear routinely.

Then click “+Add an Item” to edit the location to which you will go after clicking that menu item. There are two options: “Postback Module” and “Open URL.”

Add menu content settings

3. Add an Item

Postback Module

After selecting “Postback Module”, edit the “Button Name” menu item name displayed in the window, select the “Dialogue Module” to which you want to go, set the “Action,” select the Tags to follow, contact specialist, parameters, and HTTP Request; in addition, you can also set the messenger menu group to allow users to switch menu content by clicking.

Open URL

After selecting “Open URL”, edit the “Button Name” menu item name displayed in the window, paste the URL to which you want to go, and view the mobile preview screen on the right side.

The menu items are started conversation modules or URLs, and up to 3 menu items can be created. When the settings are completed, the menu items which were set will be displayed. Click and hold the arrow on the right-hand side of the menu to change the order of the menu; you can also click the trash can icon to delete the menu item. After confirming all the settings, click “Deploy” in the upper right corner, and the settings are then complete!

[Bonnie’s Note] One of the items in the Starter free version has the Bonnie watermark; paid users can remove the watermark from those items.

3. Edit “User Level Menu Groups”

Assign a different menu display to users with certain conditions easily by using “user level menu groups”!

First click “+Create a Menu Group” to create a menu group, identify the combinations of needs and goals, and after naming the menu group, click “Create Menu” to enter the menu editor screen.

Click “+ Add Persistent Menu” to create a new menu

[Bonnie’s Note] The user level menu groups function can only be used by paying users. Contact us for details!

Editing the menu name and steps for adding items in user level menu groups are the same as those for the “default menu group.” Here, we will further introduce the “Limited Operation Period Menu”! You can set the period during which the menu appears according to the requirements of the event, that way, the menu can reflect your event schedule more accurately. You can create multiple entries, and you can set an unlimited number of “user level menu groups” and choose the Deploy status by yourself.

User level menu groups

Bonnie graphically displays menus by priority. The user will display the corresponding menus according to the trigger Conditions. The menu priority order is: Personalized limited period>personalized persistent>preset limited period>preset persistent. Simply put, when the user triggers the “Gold Member Year-End Consultation” condition, the user will see the menu displayed. When the period ends (1/04), it will be displayed as the normal “Course Member Event” menu.

Menu priority order

【BotBonnie’s Note】
If there is no “Action”, the “default menu group” will appear on the page; when the “Action” is edited by the bot Flows and the trigger button is pressed, the menu will become the “User level menu groups” linked to the Action.

In Actions on the bot Flows page, you can set the menu group that the user will see when performing a specific action; you can also provide customized menu content according to the preferences and needs of the user groups to achieve precision marketing.

“Actions” in the Flows page can be set; the user will see the messenger menu group when performing a certain action

4. Introduction to Column Information

On the Menu Management page, you can see the operational status, operation period, number of users, and editing time of the menu. You can also click the pencil icon to edit the menu and the trash icon can be used to delete the menu. You can view the timeline, edit the menu name, and delete the entire menu group by clicking the “…” in the upper right corner.

Operational status: A Switch design: green means that it is running, and can click it to pause.

Operation period: Schedule displayed in the menu

Number of users: The number of people who triggered the condition menu

Editing time: The time of the last edit made to the menuTimeline: View the priority timeline of menu settings

On the Menu Management page, you can see the menu’s operational status, the number of users, and the editing time. You can also set the Deploy/Pause status, as well as Edit, Delete, etc.

【BotBonnie’s Note】
Messenger will temporarily save the settings. If this Persistent Menu is triggered and it does not take effect immediately, check again later.


LLINE Rich Menu

1. Enter the “LINE Rich Menu” under “Menu Management”

Click “Automation” in the left field of the bot backend to enter the “Menu Management” page, switch to the LINE menu location at the top, and then click “Add Menu” to enter the edit page.

2. Edit “Default Rich Menu”

After clicking “Add Menu” to enter the editor page, enter the “Menu Name” to allow for searching and editing, and then edit the “Display Menu Text” and “Default Display Mode.” If you choose “Hide”, you need to click on the menu text to call the rich menu, and then set the menu type. Bonnie provides two menu types: 1. Limited Operation Period Menu. 2. Recurring Menu. The picture on the right is the preview; the rich menu is displayed on the user’s mobile phone screen.

LINE Rich Menu settings

【BotBonnie’s Tip】
Limited Operation Period Menu: The menu that only appears during the specified period; Recurring Menu: Menus that appear routinely.

3. Graphic upload and layout settings

In the “Menu Layout Size” section, each size Compact/Large has limited fixed dimensions and size. After you upload an image to the platform, you can choose a layout according to the page. You can design images according to each layout, directing users for greater interaction!

Compact: Upload fixed size (width x height): 2500×843, 1200×405, 800×270。 |Supported formats include common formats such as JPG, JPEG, and PNG; the size must be smaller than 1MB.

Large: Upload fixed size (width x height): 2500×1686, 1200×810, 800×540。 |Supported formats include common formats such as JPG, JPEG, and PNG; the size must be smaller than 1MB.

Choose Compact or Large for “Menu layout size”; the picture on the left is Compact, the Imagemap template gives 5 types to choose from
hoose Compact or Large for “Menu layout size”; the picture on the left is Large, the Imagemap template gives 7 types to choose from

There will be a different number of buttons that can be set according to the layout. As long as you move the cursor to the top of the image, the “None” button will pop up. The trainer can click to set the behavior after the user clicks the block. Select “None”, “Go to Module”, or “Open URL.”

Move the cursor to the top of the image, and the “None” button will pop up. The trainer can click to set the behavior after the user clicks the block

4. Add “User level menu groups”

The settings steps are the same as for the “default rich menu” mentioned above. After the production is completed, press Deploy in the upper right corner, and you’re done!

Click “+Add Rich Menu” to create a new menu

【BotBonnie’s Note】The user level menu groups function can only be used by paying users. Contact us for details!

What follows is an extended introduction to the “Limited Operation Period Menu”! You can set the period during which the menu appears according to the requirements of the event, that way, the menu can reflect your event schedule more accurately. You can create multiple entries, and you can set an unlimited number of “user level menu groups” and choose the Deploy status by yourself.

Use the Limited Operation Menu Period

Bonnie graphically displays menus according to priority. The user will display the corresponding menus according to the trigger Conditions. The menu priority order is: Personalized limited period>personalized persistent>preset limited period>preset persistent. Simply put, when the user triggers the “Gold Member Year-End Consultation” condition, the user will see the menu displayed. When the period ends (1/04), it will be displayed as the normal “Course Member Event” menu.

選單優先程度排序

5. Introduction to Column Information

On the Menu Management page, you can see the operational status, operation period, number of users, and editing time of the menu. You can also click the pencil icon to edit the menu and the trash icon can be used to delete the menu. You can view the timeline, edit the menu name, and delete the entire menu group by clicking the “…” in the upper right corner.

Operational status: A Switch design: green means that it is running, and can click it to pause.

Operation period: Schedule displayed in the menu

Number of users: The number of people who triggered the condition menu

Editing time: The time of the last edit made to the menuTimeline: View the priority timeline of menu settings

On the Menu Management page, you can see the menu’s operational status, the number of users, and the editing time. You can also set the Deploy/Pause status, as well as Edit, Delete, etc.

【BotBonnie’s Note】
1. LINE will temporarily save the settings. If the rich menu is triggered and it does not take effect immediately, re-enter the dialogue window and check again.

Want to achieve personalized marketing so that a specific menu can be triggered for each user based on his or her identity? Use Actions to complete it with just one click!

Take a course member scenario as an example: When an existing member wants to display the discount menu for renewal packages, you can select “Set LINE Rich Menu” in the “Actions”, and then select the designated menu. If you are a new member, you can also use segmented menus to provide corresponding menus! Promote users clicking on the menu and engaging in more interactive behaviors!

👉 Tiger Beer switch menu to distinguish users over 18!
👉 Gogoro launches menus tailored for users with owner and non-owner menus!

Trigger different menus for different targets

In addition to designing Actions in the Flows process to allow users to automatically change the menu through the process, you can also select the users for whom you want to change the menu in the Audience page, and directly change the menu group through “Execute Actions”! In this way, even users who have not run the Flows before can also change the menu group!

👉 An Audience pro tip—batch replacement application of menu groups!

批次替換選單組
Batch replacement of menu groups

In addition, you can filter out a specific menu group list on the Audience List to easily grasp User Demographics!

List of menu groups

Advanced application of menu groups makes push broadcasting more accurate!

In addition to pushing specific tags to achieve precision marketing, we can also push to the users in the group type all at once using the “menu group”, which not only achieves the purpose of precision marketing, but also reduces the user blockage rate!

👉 Quickly learn how to set up Broadcasts!

選單組推播
Menu group push

Create a segmented menu together—menu management is super simple! Message users more accurately!

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